Driving Innovation and Security in Government Technology

Art Thompson, Chief Information Officer, City of Detroit

Art Thompson is a seasoned technology leader with a proven track record in government innovation and cybersecurity. Currently serving as the chief information officer and chief information security officer for the City of Detroit, he oversees both IT strategy and cybersecurity operations. Thompson is passionate about leveraging emerging technologies to improve public safety, streamline city services and build a secure, resilient digital infrastructure for Detroit’s future.

In an interview with Govt CIO Outlook Art Thompson shares his journey, perspectives on emerging trends and advice for fellow CIOs navigating the evolving landscape of government technology.

Can you walk us through your career journey in the government sector and explain how that experience led to your current role as chief information officer for the City of Detroit?

My journey with the City of Detroit began as the mobility manager, where I was responsible for all technology supporting public safety in motion—everything from invehicle tech to mobile communication systems. It was a hands-on role that gave me deep insight into how tech can directly impact frontline services. About two years later, I stepped into the position of director of public safety IT and cybersecurity. That’s when I began overseeing the city’s cybersecurity efforts, effectively serving as the chief security officer.

A few years after that, I was appointed chief information officer, while continuing to hold the title of CISO. Today, I lead both the city’s IT strategy and its cybersecurity operations. It’s a dual role that gives me a unique vantage point—ensuring we’re not just adopting innovative technology, but also building a secure, resilient digital foundation for the city’s future.

Can you share how your experience in the industry has helped you develop key skills such as adaptability, teamwork and the ability to drive results in a business-oriented environment?

For me, two of the most important factors have been followthrough and communication. In this line of work, there’s always a lot being thrown your way. People are really looking for someone who can stay on top of things—someone who responds, follows up and makes sure nothing slips through the cracks. That consistency has been a key part of my success.

“It’s easy for IT leaders to feel overwhelmed and jump too quickly to what’s next. But real impact and opportunity come from staying deeply connected, talking with different business units, engaging with your staff and identifying gaps and needs that might not be immediately obvious”

Communication, in particular, has been critical, within teams, as well as across departments and with the public. As cities like Detroit go through revitalization, technology plays a huge role. It’s about more than just having the latest tools; it’s about ensuring access, usability and understanding. My focus is on making sure we have the right, up-to-date technology in place and that both our departments and residents know how to access and benefit from it.

Which emerging technology trends are you most excited about, and how do you plan to engage with them?

AI is truly going to transform everything. It’s already automating many repetitive, mundane tasks, which frees up time and resources. What excites me most, however, is AI’s potential in cybersecurity. We’re starting to see more automation and intelligence in threat detection and response, which will make our jobs easier while enhancing how we educate and train people, while better protecting the organization as a whole.

Are there any emerging trends you’re currently implementing in your projects, or can you share a significant project you’ve led that had a notable impact?

One exciting project I’m just beginning to work on involves using drone technology for first responders. It’s an innovative approach that has the potential to significantly improve response times. Being able to provide faster and more immediate support enhances public safety and makes the city a better, more responsive place for our residents.

As both CIO and CISO, what strategies do you use to stay current with emerging technologies and industry trends?

To stay informed about emerging trends, I keep a close eye on what other cities are doing as well as innovations from our suppliers and vendors. I focus on looking ahead, what’s coming out one to two years down the line, so I can proactively plan and create opportunities to make the city more efficient and smarter. Staying connected with peers, whether they’re CIOs from other cities or industry vendors, helps me stay in the loop on what’s new and exciting on the horizon.

Looking ahead to the next 12 to 18 months, how do you envision the future of government technology evolving?

Government technology has often lagged behind, but over the next few years, we’re poised to lead with innovative and niche solutions. Take drones, for example, we’re beginning to see their use for deliveries and other services. However, to fully leverage their potential, cities need the right infrastructure to support and partner in these efforts.

This kind of technology adoption and collaboration among cities is where residents will start to see real, tangible benefits. It’s an exciting time as government tech evolves to be smarter, faster and more connected to community needs.

Based on your journey, what advice would you like to share with your fellow CIOs and peers in other cities?

If I could offer one key piece of advice, it would be to stay engaged. It’s easy for IT leaders to feel overwhelmed and jump too quickly to what’s next. But real impact and opportunity come from staying deeply connected, talking with different business units, engaging with your staff and identifying gaps and needs that might not be immediately obvious. Often, challenges emerge unexpectedly, and by staying engaged, you can seize those moments to deliver something innovative and truly impactful.

Government Technology

AI

Information Security

Drone